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Resource Manager


Job description

The Opportunity

This is a brand-new exciting opportunity, in which the successful candidate will play a pivotal role in driving Polo Works' operational effectiveness. You will be responsible for the efficient allocation and management of the organisation's resources, including personnel, budgets, and materials, to maximize efficiency and productivity business.

We are a people-centric culture of togetherness, empowerment and involvement. It is our team that makes Polo Works.

Key Responsibilities

Allocate resources optimally across operational areas and projects, ensuring the right mix of skills and personnel are available when needed. This includes forecasting future resource needs based on project pipelines and operational demands.

Work closely with the People Team to identify the skills and competencies required by the organisation. This will include involvement within recruitment, development, and retention strategies to ensure the organisation has access to the required talent.

Monitor the capacity of resources and plan for future workload changes. This includes managing timesheets and tracking resource utilisation.

Serve as a liaison between department heads, project teams and senior management, providing updates on resource availability and potential issues.

Identify and mitigate risks related to resource allocation, such as overallocation, burnout, or skill mismatches.

Continuously look for ways to improve resource management processes, including the implementation of new tools or systems to enhance efficiency and productivity.

Support the management of resource budgets, ensuring cost-effective use of resources to deliver within forecasted or allocated budgets.

Experience & Skills

Previous experience in resource management, project management, or a related field is essential.

Insurance industry experience is desirable but not essential.

Ability to analyse resource data, forecast needs, and plan accordingly.

Proficiency with resource management tools and software.

Excellent verbal and written communication skills communicating with team members and presenting reports to management.

The ability to quickly identify issues and develop solutions to ensure services and projects remain on track and within budget.

Strong organisational and multitasking skills are essential for managing multiple projects and resources simultaneously.

Demonstrates behaviours aligned to the Polo Works PRIDE values:

  • Pioneering – we don’t stand still
  • Responsible – We do the right thing
  • Inclusive – we all play a role
  • Delivery Focussed- we provide services we are proud of
  • Empowering – we equip people to be their best

What you’ll get in return

As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.

Who are Polo Works?

Polo Works is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.

As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.

Our clients, whether digital start-ups or well-established organisations, rely on the Polo Works team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.

With offices in London and Cheltenham, Polo works has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.

It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.

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